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| Moderated by: Jim | Page:   1 2 3   |
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| New posts problem - Troubleshooting - UltraBB - UltraBB Forums | |||||||||||||||
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Robert Member 
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The forum is working fine now except for the New post icon problem, which is still with us and affecting more people. Are you saying that this is the waiting game Jim and that the problem will fix itself after 7 days?
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TVDinner Getting Fatter By The Minute 
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what did you do Robert to create the problem?
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Robert Member
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It seems the system doesn't like topics to be moved about from one forum to another in any quantity.
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Robert Member
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Jim was quite right about this taking about 7 days to sort itself out. All is working fine now. Thank goodness.
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Jim Administrator 
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It ties in with the recent post threshhold. If you have a busy forum setting recent posts to 2 or 3 days would not bother most. Then it would go away in 2 or 3 days. I know what is wrong but it would take a complete rework of part of the core system. It is low on the priority list since it only happens when moving massive amounts of existing topics and it does go away.
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Robert Member
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How do I alter the recent posts days then Jim? At the moment it seems to be set at about 6 days and this gives 5 or 6 pages of recent posts, a bit much.
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martin_wynne Licence Holder 
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Robert wrote: How do I alter the recent posts days then Jim? At the moment it seems to be set at about 6 days and this gives 5 or 6 pages of recent posts, a bit much. Hi Bob, It's an edit to the config.php file. In particular, line 59:
The time limit is actually set in seconds: 604,800 seconds = 7days. ( 7 x 24 x 60 x 60 ). However I strongly recommend that you don't edit config.php yourself -- get Jim to do it for you. You could easily wreck your forum, especially if you run into the same problem uploading the file via cpanel which occurred with the style sheet. In any case, Jim has just said that such unauthorized mods will not be supported. regards, Martin.
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Jim Administrator
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Changing values in config isn't really considered a mod Martin but thank you for reading  Anyhow this is now adjustable in the admin panel on the new version and I had forgotten it wasn't in this version.
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martin_wynne Licence Holder
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Jim wrote: Changing values in config isn't really considered a mod Martin but thank you for reading Hi Jim, In that case can you say what is and isn't considered a mod? It's not very clear.  In your message you say "We will not service Ultra boards running 3rd party themes or mods not designed by approved personnel". Mixing up themes and mods there is very confusing. Changes to the themes are specifically provided for via the Theme Editor in the Admin panel. In making changes there the user is simply using features provided in the software, not modifying the software. Refusing to support someone who has simply used the product as supplied is going a bit far in my view. If you genuinely don't want users to create their own themes, the obvious thing is not to provide them with the means to do so in the Admin. regards, Martin.
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Jim Administrator
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That's only your understanding of the verbage Martin. Just because "changing" is somewhat synonymous with "modifying" doesn't mean that people who would have the propensity to "mod" don't know exactly it's meaning when pertaining to forum software. It got way out of hand on the wow board, this is my point and I have still serviced people here many times who have screwed up their code in some way, yes it does become part of the service but I want people to think before they open up files and start moving things around because when I replace the files for upcoming versions the modifications will all have to be re done. Jim
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Di Customer Service Rep. 
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martin_wynne wrote:
altering a theme to fit your needs is different than creating a theme and offering it up for download to share with everyone. you know what you have done when you make the alterations so that you can make the same alterations when any new versions are released. the same goes for making a theme for your own personal use on your board. you know what you did with your theme so you know what needs to be done to upgrade that theme when any new versions are released. but when it comes to creating a theme and offering it up for wowultra users, we do insist on double checking their work so that if something needs to be fixed, it can be fixed before they release the theme. we dont want to have to say "sorry, we cant fix it because its a 3rd party theme". in working hand to hand with the theme developer, we would know why something isnt working right, etc. THAT is why we are insisting on authorized developers. we take great pride in our work, whether it be Ultra, Data1Systems, our customer service, our themes, or any mods we create. we dont want to be known for having sloppy code, sloppy themes, bad customer service etc. is it so wrong that we expect the same out of someone who wants to make themes for the Ultra software? who would you prefer to go with? someone who takes pride in their work or someone who is so quick to make a buck and is willing to let sloppiness slide so they can make that dollar? Di
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KJ License Holder
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Well said Di
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Robert Member
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I have just changed the Recent Posts thingy as per Jim's instructions to 3 days and it still gives pages of posts but a lot less than before. So that's something else I have learned.
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§issie License Holder /Paul's blonde 
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KJ wrote: Well said Di i agree....  the way i look at things is ... Wow Ultra is 'special' made... i do not want to add foreign parts that might mess it up .... but thats my opinion..... and im sticking to it!!!! Last edited on Tue Sep 23rd, 2008 02:05 pm by §issie |
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Mag License Holder 
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We take great pride in our work, whether it be Ultra, Data1Systems, our customer service, our themes, or any mods we create. You most certainly do and it is much appreciated.
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martin_wynne Licence Holder
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Di wrote:we take great pride in our work, whether it be Ultra, Data1Systems, our customer service, our themes, or any mods we create. we dont want to be known for having sloppy code, sloppy themes, bad customer service etc. is it so wrong that we expect the same out of someone who wants to make themes for the Ultra software? Hi Di, I think you misunderstand me. I fully understand and agree with your refusal to support unauthorized mods. In fact if it was me doing it, I wouldn't allow any modifications at all, authorized or not. If someone buys your product and then wrecks it, it is quite intolerable to expect you to fix it free of charge. You should charge the going rate for such work. If the faulty code was purchased by the user from a 3rd party that's a matter between them, it's no concern of yours and no part of the contract between you and your customer. My complaint is the lack of clarity about what is and isn't supported. It's not credible to say that you don't support unauthorized themes, and then provide the very means to create them in the theme editor. Please can we have some guidance about what changes we can make without affecting free support, and what changes are regarded as unauthorized and will therefore lead to a loss of support? Or are you saying that we can do anything we like to our own boards and Jim will still fix it (brave man!), but if we obtain a single line of code from someone else -- he won't? There is also the difference between those WowUltra users who are hosted on Data1 and those who have purchased the software for hosting elsewhere. Which rules apply to your software product, and which to your hosting product? One is a one-off purchase and the other is an ongoing subscription, so presumably a cut-off date applies in one case but not the other? It's just not clear enough. regards, Martin.
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Di Customer Service Rep.
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Hi Martin, This is the deal: We do not and will not support any themes created/installed by unauthorized outside vendors. The key word is unauthorized. If a person has NOT approached either Jim or I about becoming an authorized themer, but has decided to offer their themes for download to Ultra users, then that person is considered unauthorized. If an Ultra user decides to use an unauthorized theme, they will do so at their own risk, knowing we will NOT offer any type of support for it. Mods created by third parties will not be nor will it ever be supported by Jim or I. As stated over and over again, Ultra's code is CONSTANTLY changing. What will work for one version will NOT work for the next version, or even the version after that (especially considering the massive code changes in the new version) Jim and I are usually pretty lenient when it comes to helping our Ultra owners.We had been repairing client-caused errors on theme building but I can see where our stance could be confusing and can be taken advantage of. So, we have decided to make a guideline as follows: We will repair any error caused by our clients doing their own themes TO A POINT. We will repair any errors up to 2 errors per month caused by a client doing their own themes. Due to time constraints, we will NOT assist in helping clients do their own themes. The client will have to assess his/her own ability in theme-making to determine if he/she will be able to design his/her own theme and remain within the 2 errors per month guideline. If the errors exceed the 2 errors per month guideline then the client will be charged for all additional error repairs individually. If someone decides they want to be an authorized themer for Ultra, they have to have some knowledge of creating themes before approaching Jim and I. If someone buys your product and then wrecks it, it is quite intolerable to expect you to fix it free of charge. You should charge the going rate for such work. If the faulty code was purchased by the user from a 3rd party that's a matter between them, it's no concern of yours and no part of the contract between you and your customer. It is a concern of ours because they are taking OUR (in regards to WowUltra) code and altering it. We have already stated that no one will be altering our code for mods other than Jim. If people cannot respect that and feel the need to go to an outside source, they do so at their own risk. Jim has been pretty generous in coming up with things our customers have asked for. The only reason it may not be done in a timely manner is because we test, re-test and test again anything we make before releasing anything to a client or to the general public. We do not believe in releasing shoddy work to our customers. My complaint is the lack of clarity about what is and isn't supported. It's not credible to say that you don't support unauthorized themes, and then provide the very means to create them in the theme editor. Really? My understanding is that the theme editor is there if the owner chooses to customize their OWN board, or am I wrong? Wasnt that why Aycan designed it? I really dont know since I have never used the theme editor to create any of my themes. As I stated, we have no problem with owners wanting to create themes for their own personal boards. If they want to make a million themes for their board, more power to them as long as they have some knowledge of what theyre doing and they understand they will have to upgrade all of those themes with each new version. Its when they want to offer them up as downloads for other WowUltra users that we want them to run it by us first. After all, whatever they do will reflect back on WowUltra (again, look at the fiasco that happened at WowBB --- people lost site of the software as their focus when they realized they could make money off of custom themes). Or are you saying that we can do anything we like to our own boards and Jim will still fix it (brave man!), In all fairness, Jim has gone above and beyond when it comes to helping customers with their boards. No matter what a customer has done to their board, Jim has always jumped right in and fixed it. That may not always be possible the busier Ultra gets tho. Which is another reason we are implementing the 2 error rule if we have to fix something theme related. but if we obtain a single line of code from someone else -- he won't? WowUltra is Jim's "baby". He knows the code inside and out. We take pride in the fact that we dont outsource our code to third party programmers. WowUltra is Jim and Di. Not Jim, Di and some unknown coder here or unknown coder there.Why should Jim be expected to fix somebody else's code because it wont work with his code or make their code work with Ultra just because a customer paid some 3rd party coder (who doesnt know Ultra as well as Jim does) to make the mod for them? If a customer wants a specific mod, Jim is open to mod requests. There is also the difference between those WowUltra users who are hosted on Data1 and those who have purchased the software for hosting elsewhere. Which rules apply to your software product, and which to your hosting product? One is a one-off purchase and the other is an ongoing subscription, so presumably a cut-off date applies in one case but not the other? Just because there are Ultra boards hosted elsewhere doesnt mean we dont hold them by the same rule about unauthorized themers and modders as we do the Ultra owners hosted by Data1. WowUltra users will always be serviced by us regardless of where they are hosted. As for a cut off date for WowUltra or Data1Systems? We will continue to support both until either 1) Aycan pulls the franchise (for WowUltra) or 2) Something extreme happens to Jim Di
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martin_wynne Licence Holder
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Hi Di, Thanks for you very detailed reply. I'm not the least bit interested in buying mods or code from anyone else. I'm surprised you would allow anyone to sell code for WowUltra if it involves re-selling your copyright material. But that's entirely a matter between you and them. I'm talking about making my own changes to my own copy of WowUltra, and I wanted to know which changes I can make without affecting the availability of support if needed, and which changes will take me outwith support. The software includes a full theme editor, but you seemed to be saying that making full use of it would take a user outside support. You now seem to be saying that I can make any changes I wish for the rest of my life, and providing I don't ask for help more than twice per month you would still provide free support? If so that is extraordinarily generous, but I fear you will not be able to honour it in practice as sales of WowUltra increase. In truth I have already made substantial changes to my copy of WowUltra ( http://www.templot.com/forum ) and I wouldn't expect Jim to support them in any way. Those changes include substantial mods to the the email functions and significant changes to the BBcode to HTML conversions. I fully expect to be on my own if any of that goes wrong. But having paid for a licence (twice in fact -- the first time for WowBB) I don't feel it is unreasonable to ask you exactly what it entitles me to, and what it doesn't. regards, Martin.
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Jim Administrator
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martin_wynne wrote: I'm surprised you would allow anyone to sell code for WowUltra if it involves re-selling your copyright material. But that's entirely a matter between you and them. Huh? Are you talking about the themes? The first qualification of an authorized theme developer is that they own a license, and anyone they sell a theme to probably owns a license too. None of this is really pointed at you Martin, you are active in the community and have made many suggestions that will make it to the next version. You will probably get invited to the beta test also Jim
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Robert Member
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Going back to the original problem, which as I pointed out in a previous post had fixed itself, it seems that it is happening again but only for a couple of members. As far as I am concerned it is working exactly as it should and I must assume also for the rest of the members as I haven't been flooded with complaints. So is there anything they could be doing, or not doing, that can be causing this. I quote the members own post to me to show exactly what he is experiencing. "When I finished on my computer last night I clicked on the "mark all posts read" button and closed the computer down. I have returned this morning and find the following ... Page 1 contains the most recent posts and all the green arrows showing are genuinely "not read" posts. Page 2 is clear of green arrows and all the posts on it have been read by me. Page 3 & 4 contains a list of posts that have all been read by me (they start from Friday's date and work backwards). However all posts have green arrows showing. I have tried clicking on a few and then going back to the list (when the arrow is gone), but as soon as I click on the "recent posts" button these arrows re-appear. "Mark all posts read" has no effect on these erroneous arrows, so I can only conclude that there has been a glitch in the system which will not allow me to mark as read a number of posts on the days in question. PS I have just logged out and then logged back in again, the offending posts (all before 10am on Saturday) are still showing a green arrow despite my best efforts to remove them. I am using IE as my browser." Thanks for any help. Robert
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| UltraBB Forums > UltraBB > Troubleshooting > New posts problem | |
